SERVICES

Technical Support

Our Commitment to You

We value each of our customers. To ensure your success in implementing and utilizing our products, we make sure our support programs are available whenever you need them.

Support Offerings

FoxT currently offers two levels of support: FoxT Standard Maintenance and FoxT Extended Maintenance.

FoxT Standard Maintenance is available to all customers and provides:

  • Access to our expert support staff on an 8x5 basis through telephone and email support
  • Access to new releases and product updates
  • Access to our customer support web portal where registered customers may download product(s), new releases and other product updates, documentation and technical reference manuals
  • Technical and engineering support for the current product version (The previous is supported for at least six months following a new general release)

FoxT Extended Maintenance provides customers with all of the services available under the Standard Maintenance Program, plus 24x7 telephone and email support for priority issues and enhanced service response times.

Optional Add-On Services to the FoxT Extended Maintenance Program include:

  • Assignment of a FoxT Technical Account Manager to act as your Chief Advocate within FoxT to ensure proactive knowledge exchange, personalized management of requests for product enhancements, problem escalation and resolution, and regular reporting on all open customer requests.
  • Assignment of on-site personnel to work alongside your personnel in your environment.

For questions regarding your current level of support or to upgrade to a higher level, please send an email to support@foxt.com or contact your local sales representative.

Contact Details

To contact the FoxT Support team, please use the contact details shown below for the maintenance program to which you have subscribed.

For customers with current subscriptions to the FoxT Standard Maintenance Program:

Americas: +1 650 963 4701
EMEA/Asia: +46 18 16 00 10
Email us at: support@foxt.com

For customers with current subscriptions to the FoxT Extended (24x7) Maintenance Program only:

Americas: +1 650 963 4702
EMEA/Asia: +46 18 16 00 40
Email us at: support@foxt.com

To help us serve you better, please be prepared to follow up any telephone call into FoxT Support with a detailed email to support@foxt.com. In your message, identify your company and location you represent, and provide a detailed description of the problem you are experiencing. Include the FoxT products and platform version you're using, and describe any troubleshooting measures you have undertaken to that point.

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